Retrieving Your Misplaced RRR – A Step-by-Step Guide

It’s quite common for users to misplace their RRR (Remita Retrieval Reference) number. If you find yourself in this situation, fret not; we’re here to assist you. Below is a step-by-step guide to help you recover your RRR:

Step 1: Understand RRR

  • The RRR is a 12-digit Remita Retrieval Reference number generated after successful payment on Remita.
  • It’s essential for validating the authenticity of your transaction.

Step 2: Check Your Email

  •  First, check your email, including your spam folder.
  • Look for the payment receipt, your RRR should be there.

Step 3: Can’t find it? Contact support

  • If you still can’t locate your RRR, reach out to us at [email protected] for your assistance.
  • Include the following information about your transaction:
  • Name of the Biller institution you paid.
  • Payment Date.
  • Your Name (as entered during payment processing).
  • Transaction Amount.
  • Email and Phone number provided during payment.
  • Payment channel used (e.g., Bank branch, Card payment, Internet Banking).
  • Attach a screenshot of the debit alert/narration received on your phone/email.

Following these steps, you’ll be able to retrieve your RRR and ensure a smooth transaction experience.

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Comments 16
  1. I have sent all this information to them and they are still requesting that I send the RRR code. If I actually had it will I still request for them to send it to me.

  2. I didn’t see my remittance receipt; I paid for an architect’s registration license, but the window went off before I could see the receipt. no email, no proof. only at the time the transaction went on. I have been deducted, though. Please, how do I get it back?

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  4. I paid my school fees with the remita and I didn’t get the receipt I have to verify the fees and I need the RRR number pls how can I get it

  5. I used to be suggested this web site via my cousin. I am not sure
    whether or not this publish is written via him as
    no one else recognize such designated about my problem.

    You are wonderful! Thanks! I saw similar here: Sklep

  6. I tried getting RRR ever since I made payment; even contacted Remita Checkout on their Support website which the required the credited details by Remita and I send to them including the Screenshots I received via text Message and the one on Access Bank App platform yet all to no avail (no solution).

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